Refund policy
Return & Refund Policy
Healthcare Origin is a DBA of Royal Pro Solutions Inc. This policy applies to all orders placed on www.healthcareorigin.com.
1. Return Window
You may request a return within 30 days of receiving your order. Requests made after 30 days cannot be accepted.
2. Eligibility
To be eligible for a return, the item must be:
- Unused and in the same condition you received it
- In its original, unopened manufacturer packaging, with all seals, labels, parts and accessories included
- Accompanied by your order number or proof of purchase
3. Non-Returnable Items
For health and safety reasons, the following items cannot be returned unless they arrived damaged, defective or incorrect:
- Sterile products where the packaging has been opened or the sterile seal broken
- Incontinence products, including adult briefs, protective underwear and underpads
- Personal care and hygiene products, including wipes, skin cleansers and odor eliminators, once opened
- Single-use or disposable items, such as gloves, masks, gauze and dressings, once opened
- Products that have been used, assembled, installed or damaged after delivery
- Items marked “final sale” on the product page
4. How to Start a Return
- Email support@healthcareorigin.com or call +1 (917) 463-3852 (Monday – Friday, 8:00 AM – 5:00 PM ET) with your order number, the item(s) you want to return and the reason.
- We will review your request and reply by email within 2 business days.
- If the return is approved, we will send you a return authorization, a return shipping label and the return address.
- Pack the item securely in its original packaging and ship it within 14 days of approval.
Items sent without an approved return request will not be accepted. Please do not send returns to our business address. The correct return address is included with your return label.
5. Return Shipping Costs
- Damaged, defective or incorrect items: we pay for return shipping and send you a prepaid label.
- All other returns: return shipping is paid by the customer. If you use the label we provide, its cost will be deducted from your refund.
Original shipping charges are not refundable, except when the return is due to our error or a damaged or defective item.
6. Restocking Fee
A 5% restocking fee, based on the product price, applies to returns of non-defective items. No restocking fee applies to items that arrived damaged, defective or incorrect.
7. Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will offer a replacement or a full refund, including shipping costs, at no charge to you.
8. Refunds
After we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days, minus any applicable restocking fee or return label cost. Your bank or card issuer may take a few extra days to post the refund to your account.
9. Exchanges
We do not process direct exchanges. To get a different item, return the original item following the steps above and place a new order for the item you want.
10. Order Cancellations
You may cancel an order free of charge before it ships. Contact us as soon as possible. Once an order has shipped, it must be returned following this policy.
11. Contact Us
Royal Pro Solutions Inc.
DBA Healthcare Origin
56 Central Ave, Lodi, New Jersey 07644, United States
Email: support@healthcareorigin.com
Phone: +1 (917) 463-3852
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (Eastern Time)